15 July 2020
Last week I spoke with Professor Simon Ray, President of British Cardiovascular Society, about changes to appointments, clinics and MDT’s. In our discussion, we looked at how digital innovation has been used to limit in-person services in favour of virtual clinics. Now, the reasoning for this move may be COVID-19, but as we move forward, it is clear that these changes will remain. Patient experience must be at the centre of this new practice, and we recreate the same sense of comfort patients receive from meeting their clinical team in person.